Dear Customers,
On November 11, 2025, at approximately 12:46 AM IST, our IN-04 node and other services experienced an unexpected network outage lasting 4 hours and 28 minutes. After immediate investigation (initiated within minutes of the downtime), we confirmed that the issue originated from our Internet Service Provider. The disruption was due to some regional network instability within our ISP's infrastructure — specifically affecting the modem and routing systems managing the region where...